Microsoft
announced Dynamics CRM Sprint 2016 wave sometimes back. One of the important features announced was project service and field Service capabilities. As per Microsoft blog post
" With the new capabilities we’re introducing in our Spring wave to
support field and project service, organizations will have the ability
to schedule, manage and deliver onsite service, whether it be their
field technician who is supporting multiple customers on a single day,
or complex, multi-day projects. Field service matches the requirements
for service calls with the available resources and end-to-end processes
span from case management through to work order completion. Project
service enables complex, multi-day engagements and optimizes resourcing
with intelligent, skills-based assignments. Through our service delivery
foundation, we bring project service and field service together within
the core CRM solution to help companies manage resources across all
sources of demand – no other vendor in the market is doing this and
these new capabilities make Dynamics CRM uniquely positioned to support
the breadth of self, assisted and on-site service."
Microsoft already released Field Service Mobile Apps on
Android iOS and Windows Mobile. It seems the Project Service mobile apps are also release almost same time on all the three major platforms
Android,
iOS and Windows. (Note: Windows apps links are not opening in my browser, so couldn't include them). Now Microsoft Dynamics CRM have a mobile app and dedicated apps for project service and field service on all the major mobile platforms.
